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(Last Updated July 31, 2020)

  1. General

Welcome to Shaima alaufi internationalwebsite and Dukanaaservice

Dukanaa is a subsidiary of Shaima alaufi international Company a Hay almouj Ecommerce platform. These Terms of Use (“Terms“) apply to your access to, and use of, any services ofShaima alaufi international Company, (hereinafter referred to as “Dukanaa Services “), including www.Dukanaa.com, or other Ecommerce products or services provided byShaima alaufi international Company and Dukanaa(collectively, the “Services“). These Terms do not alter in any way the terms or conditions of any other agreement you may have with Dukanaa for Ecommerce, services or otherwise. If you are using the Services on behalf of any entity, you represent and warrant that you are authorized to accept these Terms on such entity’s behalf, and that such entity will be responsible to Dukanaa if you violate these Terms

PLEASE READ THESE TERMS AND CONDITIONS CAREFULLY. BY ACCESSING OR USING THE SERVICES, YOU AGREE TO BE BOUND BY THESE TERMS OF USE AND ALL TERMS INCORPORATED BY REFERENCE. IF YOU DO NOT AGREE TO ALL OF THESE TERMS, DO NOT ACCESS OR USE THE SERVICES.

  1. General
  2. Legal contract
  3. Our Legal Information
  4. Ecommerce License Granted by Dukanaa.com
  5. Your Rights and Obligation
  6. DukanaaDescription of Service
  7. User Eligibility
  8. Permission to use the website
  9. Site Availability
  10. Individual
  11. ‘User or Corporate Entity’ 
  12. Account
  13. Privacy Policy
  14. Use of Site Content
  15. Compensation
  16. User Conducts and Responsibilities.
  17. User or Corporate Entity Content Policy
  18. Acceptable Use Policy
  19. Termination and Suspension
  20. Intellectual property
  21. DMCA Notice Of Copyrights Infringers
  22. Exclusion of Liabilities
  23. Limitation of Liability
  24. Protection Of Personal Data
  25. Indenify Us
  26. Release
  27. Advertising
  28. Your Intellectual Property
  29. Paid Services
  30. Subscription Auto-Renewals
  31. Tax
  32. Cancellation by User
  33. Cancellation by Dukanaa
  34. Links to Third Party Websites
  35. E-Commerce Acknowledgments and Warranties
  36. Waiver; Remedies:
  37. Assignment
  38. Content Feeds
  39. Cookies Policy
  40. Electronic Communications form
  41. Children’s Privacy Policy (COPPA)
  42. Your California Privacy Right (CALOPPA)
  43. No Reliance
  44. General Requirements
  45. Protecting Personal Data (PIPEDA)
  46. Your feedback
  47. Our GDPR Obligations
  48. Dispute Resolution; Binding Arbitration
  49. No Representative Actions
  50. Arbitration of Disputes
  51. Information And Privacy Statement.
  52. Changes to terms of service
  53. Copyright License
  54. Data protection policy
  55. Gorverning Law and Jurisdiction
  56. Contact Us
  • Legal Contract

By using the Services, you state that, (a) you form a binding contract with Dukanaa.com and Dukanaa;(b) you will comply with these Terms and all applicable local, state, and national laws, rules, and regulations; and (c) you understand that Dukanaa is protected by relevant trademark and copyright laws.  If you are using the Services on behalf of a business or some other entity, you also state that you are authorized to grant all licenses set forth in these Terms and to agree to these Terms on behalf of the business or entity.

  • Our Legal Information

This Dukanaa Agreement – T&C’s is a contract between you and Dukanaa.com.Dukanaa is a company owned and operated by theShaima alaufi internationalregistered in Hay almouj Dubai. Having its registered office at Industrial Hay almouj branded as Dukanaa (“WE”), and covers all Shaima alaufi international Company made pursuant to this Website.

  • Ecommerce License Granted by Dukanaa.com

The Dukanaa Services also include certain features which enable you to create a vendor account to sell goods, content, media and services through your User Platform (“User Products”, and collectively – “E-Commerce Store”).You are solely responsible for your User Products and E-Commerce related activities, and any promotions and related Content contained or referred to in your User Platform, and compliance with any laws applicable thereto. We are merely providing the platform for you to manage your online E-Commerce activities. We are not involved in your relationship and/or any transaction with any actual or potential buyer of your User Products.

When someone purchases your User Products, turn-off auto-renewals will be processed through Dukanaa Payments or through a third-party payment service provider (“Payment Provider(s)”.The Dukanaawebsite includes any changes to the Platform made available to the Userby Dukanaa at no additional cost (an “Update”). Updates are applied automatically to the Platform.

  • Your Rights and Obligation

These general terms and conditions (hereinafter referred to as “terms”) set out the rights and obligations in connection with the use of the services offered by the Provider Dukanaa.com (hereinafter referred to as “Dukanaa” or “provider”) and the Dukanaauser in connection with the utilization of the Dukanaa services, as well as the further services, applications and functions that are offered by Dukanaa, unless explicitly stated otherwise.The Dukanaa terms and conditions solely apply as the exclusive terms and conditions. Contradictory terms or user terms that deviate from these terms shall not be recognized, unless we have recognized and have exclusively and in textform agreed to the validity of such. These terms shall also apply even where with knowledge of contradictory terms or terms of the Dukanaauser that deviate from these terms, we continue to provide our services without reservation, to the user.

  • DukanaaDescription of Service

At Dukanaa, we’re more than just an eCommerce website – Our web-based Service allows users who register for an account (each an “Account Holder”) to create and update an online web site. Once registered, each Account Holder receives his or her own Web store and may post “Content”, or list items for sale. Any new features on the Service, including the release of new Dukanaa tools and resources, shall be subject to these Terms. To use the Service, you must have access to the Internet, either directly or through devices that access web-based content, and you must pay any fees associated with Internet access. In addition, you must provide all equipment necessary to make such connection to the Internet, including a web-enabled computer. The Service may include certain communications from us, such as service announcements, administrative messages, and the Dukanaa Newsletter. These communications are considered part of Dukanaa membership. You may not access the Service by any means other than through the Service interfaces we provide you.

  • UserEligibility

To access or use the website, you must be 18 years or older and have the requisite power and authority to enter into these terms. You may not access or use the website if you are a competitor of ours, have intentions of collecting or utilizing our content for your own purposes or if we have previously banned you from the website or closed your account.

You have to be at least 18 years old. No exceptions. Use Dukanaa as much as you want, but you’re not allowed to resell the information, or other contents obtained, through the website.If you register an account with us, you will be responsible to keep the login information secret. You’re responsible for anything that happens using your account.

  • Permission to use the website

We grant you permission to use the website subject to the restrictions in these terms. Your use of the website is at your own risk, including the risk that you might be exposed to content that is offensive, indecent, inaccurate, objectionable, or otherwise inappropriate.

  • Site availability

The website may be modified, updated, interrupted, suspended or discontinued at any time without notice or liability.

  1. ‘Individual’ 

The Services are available only to individuals who are 18 years or above of age and are capable of entering into a legally binding agreement under the United Arab Emirates Federal Supreme Court.

  1. Client or Corporate Entity’ 

The Services are available to clients, companies and/or business entities. Any person using the Services on behalf of such corporate entities represents that he or she has the authority to bind the corporate entity to the terms and conditions set out in the Agreement

  1. Account

In order to access the Site, the merchant is required to create an account, (Merchant Account) they will be required to provide current, accurate identification, contact, and other information (MerchantInformation‘) as part of the account registration process and/or continued usage of the Site offered by Dukanaa.com and its subsidiaries or affiliated companies. “MerchantInformation” referred to hereinabove also includes but is not limited to any information provided by the user to Dukanaa.com.

Furthermore, the userInformation, account details and ID provided during time of registration may not be transferred or sold to another party.

The Merchant is responsible for maintaining the confidentiality of their account and password and for restricting access to their devices, which includes but is not limited to computers, mobile devices and/or any other device a substantial purpose of which is facilitating telephonic communication, but which also incorporates functionality that allows viewing of the Sites and its contents. The Merchant agrees to accept responsibility for all activities that occur under the account or password.

Dukanaa.com reserves the right to refuse service, terminate accounts, remove or edit contents, and/or cancel subscriptions in Dukanaa.com’s sole discretion.

  1. Privacy Policy

Our Privacy Policy provides information regarding how we collect, use, and disclose your personal information. By creating an account, viewing pages, susbcribing for a plan or otherwise using the Services, you acknowledge that we will collect, use and disclose your personal information as described in our Privacy Policy

  1. Use of Site Content

Dukanaa.com grants the user a limited license to access and make use of the Sites’ content (“Site Content”) and not to download (other than page caching) or modify it, or any portion of it, except with prior express written consent of Dukanaa.com.

This license does not include:

  1. any collection and use of any product, descriptions, or prices; or
  2. any derivative use of the Sites or the Site Contents; or
  3. any downloading or copying of account information for the benefit of another user; or
  4. any use of data mining, robots, or similar data gathering and extraction tools.

Other than for the purposes for which the Services are intended, the Sites or any portion of the Site Content or any portion of Dukanaa.comPlatform sites or site content may not be reproduced, duplicated, copied, sold, resold, visited, or otherwise exploited for any commercial purpose without express written consent of Dukanaa.com.

The User may not frame or utilize framing techniques to enclose any trademark, logo, or other proprietary information (including images, text, page layout, or form) of the Sites without Dukanaa.com’s express written consent.

The User may not use any Meta tags or any other “hidden text” utilizing the Sites’ name or trademarks without the express written consent of Dukanaa.com.For the avoidance of doubt, any unauthorised scrapping of data from the Sites by a Userwill be subject to a penalty.Any unauthorized use immediately terminates the permission or license granted by Dukanaa.com.

  1. Compensation

Dukanaa will charge a payment from the user for every ecommerce registraction on the website.

  1. UserConducts and Responsibilities.

You agree to comply with all applicable laws and regulations regarding your use of the Site. You agree not to engage in any of the following prohibited activities:

  • copying, distributing, or disclosing any part of the Site in any medium, including without limitation by any automated or non-automated “scraping”;
  • you are at least Sixteen (16) years of age, or eighteen (18) years of age if you are an individual within the European Union (EU), or of the legal age of majority in your jurisdiction, and possess the legal authority, right and freedom to enter into the Dukanaa Terms and to form a binding agreement, for yourself or on behalf of the person or entity committed by you to the Dukanaa Terms;
  • using any automated system, including without limitation “robots”, “spiders”, “offline readers”, etc., to access the Site in a manner that sends more request messages to servers than a human can reasonably produce in the same period of time by using a conventional online web browser;
  • attempting to interfere with, compromise the system integrity or security or decipher any transmissions to or from the servers running the Site;
  • taking any action that imposes, or may impose at our sole discretion an unreasonable or disproportionately large load on our infrastructure;
  • uploading invalid data, viruses, worms, or other software agents through the Site;
  • collecting or harvesting any personally identifiable information, including account names, from the Site;
  • using the Site for any commercial solicitation purposes;
  • impersonating another person or otherwise misrepresenting your affiliation with a person or entity, conducting fraud, hiding or attempting to hide your identity; or
  • bypassing the measures we may use to prevent or restrict access to the Services.
  1. User or Corporate Entity Content Policy

We do not claim ownership of User-generated content and material provided to us in connection with the Services (collectively “User Content”). By submitting any User Content, you grant to Dukanaa.comand its affiliates a perpetual, irrevocable, royalty-free, worldwide, sublicensable and transferable license to copy, publish, translate, modify, reformat, create derivative works from, distribute, reproduce, sell, display, transmit, publish, broadcast, host, archive, store, cache, use or otherwise exploit all or any portion of the User Content, as well as your name, persona and likeness included in any User Content and your social media account handle, username, real name, profile picture and/or any other information associated with the User Content, in any commercial or noncommercial manner whatsoever, in whole or in part, in any and all distribution channels, forms, media or technology, whether now known or hereafter developed, including but not limited to in stores, printed marketing materials, emails, web pages, social media accounts and for any other marketing, advertising, public relations, sales or promotional purposes with or without attribution and without further notice to you. Neither you, nor any other person or entity, will have the right to (i) receive any royalty or consideration of any kind for the use of the User Content pursuant to these Terms or (ii) inspect or approve the editorial copy or other material that may be used in connection with the User Content. Dukanaa.comretains the right, in its sole discretion and without prior notice, to remove, revise or refuse to post any User Content for any reason or no reason. Subject to the licenses granted in these Terms, you retain ownership of any copyright and other rights you may have in the User Content.

By submitting User Content, you represent and warrant that

  • you own or control any and all rights in and to the User Content, and the right to grant all of the rights and licenses in these Terms, and if you are not the holder of such rights, the holder of such rights has completely and effectively waived all such rights and irrevocably granted you the right to grant the licenses stated above without the need for payment to you or any other person or entity;
  • you have obtained permission from any individuals that appear in the User Content to use, and grant others the right to use, their name, image, voice and/or likeness without the need for payment to you or any other person or entity;
  • you are 18 years of age or older; and
  • the User Content does not (a) contain false or misleading information, (b) infringe on the intellectual property, privacy, publicity, statutory, contractual or other rights of any third party, (c) contain any libelous, defamatory, obscene, offensive, threatening or otherwise harassing or hateful content, (d) contain any addresses, email addresses, phone numbers or any contact information or (e) contain computer viruses, worms or other harmful files. Upon request by Dukanaa.com, you will furnish Dukanaa.comany documentation, substantiation or releases necessary to verify your compliance with these Terms. You are solely responsible for the User Content and you hereby agree to indemnify and hold Dukanaa.comand its employees, agents, affiliates, assigns and licensees harmless from any and all damages, claims, expenses, costs or fees arising from or in connection with a breach of any of the foregoing representations or your violation of any law or rights of a third party.

Dukanaa.comhas the absolute right to remove and/or delete without notice any User Content within its control that it deems objectionable. You consent to such removal and/or deletion and waive any claim against Dukanaa.comfor such removal and/or deletion. Dukanaa.comis not responsible or liable for failure to store posted content or other materials you transmit through the Service. You should take measures to preserve copies of any data, material, content or information you post on the Service or any other sites or platforms.

  1. Acceptable Use Policy

The following sets forth Dukanaa “Acceptable Use Policy”:  You agree not to use the Site or Services to collect, upload, transmit, display, or distribute any User Content

  • that violates any third-party right, including any copyright, trademark, patent, trade secret, moral right, privacy right, right of publicity, or any other intellectual property or proprietary right;
  • that is unlawful, harassing, abusive, tortious, threatening, harmful, invasive of another’s privacy, vulgar, defamatory, false, intentionally misleading, trade libelous, pornographic, obscene, patently offensive, promotes racism, bigotry, hatred, or physical harm of any kind against any group or individual or is otherwise objectionable;
  • Exploit, harm, or attempt to exploit or harm minors in any way by exposing them to inappropriate content, asking for personally identifiable information, or otherwise.
  • that is in violation of any law, regulation, or obligations or restrictions imposed by any third party;
  • that constitutes a computer virus, worm, or any software intended to damage or alter a computer system or data; or
  • that constitutes unsolicited or unauthorized advertising, promotional materials, junk mail, spam, chain letters, pyramid schemes, or any other form of duplicative or unsolicited messages, whether commercial or otherwise;
  • Give the impression that they emanate from or are endorsed by us or any other person or entity, if this is not the case.
  1. Termination and Suspension

Dukanaa.com reserves its right to immediately suspend or terminate its service to the User without warning and/or notice for violation or breach of any of the terms and conditions in this Agreement.

  • Intellectual Property

Dukanaa.com retains all right, title and interest in the platform, the Platform performance, including response times, load averages, usage statistics, and activity logs, (collectively, “Usage Information”) Usage Information, and any derivative works thereof.You will not copy or transmit any of the material except if you are doing so for your personal, non-commercial use. All copyright, trademark and other proprietary rights notices presented on our website must appear on all copies you print. Other non-Dukanaa.com product, service, or Dukanaa.com designations on our website belong to those respective third parties and may be mentioned in our website for identification purposes only. You should contact the appropriate user (storeowners) for more complete information regarding such information and their productdescription. Your use of and access to our website does not grant you any license or right to use any of the marks included on our website.

  • DMCA Notice Of Copyrights Infringers

If you believe any of the services violate your copyright, please notify our copyright agent in writing. The contact information for our copyright agent is at the bottom of this section.

In order for us to take action, you must do the following in your notice:

  • Provide your physical or electronic signature;
  • Identify the copyrighted work that you believe is being infringed;
  • Identify the item that you think is infringing your work and include sufficient information about where the material is located so that we can find it;
  • Provide us with a way to contact you, such as your address, telephone number, or email;
  • Provide a statement that you believe in good faith that the item you have identified as infringing is not authorized by the copyright owner, its agent, or the law to be used in connection with the services; and
  • Provide a statement that the information you provide in your notice is accurate, and that (under penalty of perjury) you are authorized to act on behalf of the copyright owner whose work is being infringed.

Here is the contact information for our copyright agent:

  • Exclusion of Liabilities

To the full extent allowed by applicable law, in no event shall Dukanaa.com, its parent company, affiliates, subsidiaries, associated companies, directors, officers, employees, servants, suppliers, agents or assigns, be liable under any circumstances for:-

  1. any punitive, incidental or consequential damages and/or losses arising out of, arising/resulting from or related to this Agreement including economic losses (including, without limitation, loss of revenues, profits, contracts, business or anticipated savings); or
  2. other User’ content, actions or inactions, or items/ goods/ services that the other User listing; or
  3. the quality, safety, suitability or legality of theitems/ goods/ services advertised, the truth or accuracy of User’ content or store, the ability of users to sell such items/ goods/ services, the ability of buyers to pay for such items/ goods/ services, or that a buyer or user will actually complete a transaction; or
  4. any loss of goodwill or reputation; or
  5. any special, indirect or consequential damage arising out of or in connection with this Agreement, including but not limited to actions for breach of contract, actions under the tort of negligence, defamation, copyright infringement, trade mark infringement, passing-off, infringement of registered industrial designs , patent infringement, breach of confidence; or
  6. any liability at common law; or
  7. any bugs, viruses, trojan horses, attack, interference, hacking, or other security intrusion or the like which may be transmitted to or through the Site or by any third party; or
  8. in any other way.

Dukanaa.com is not involved in the actual transaction between buyers and users. Dukanaa.com does not transfer legal ownership of items/ goods/ services from the user to the buyer, and nothing in this Agreement shall modify the local jurisdiction, under which legal ownership of an item is transferred when the parties (i.e., user and buyer) intend to transfer such legal ownership.Dukanaa.com cannot guarantee continuous or secure access to the Services, and operation of the Site may be interfered with by numerous factors outside of Dukanaa.com’s control.

For avoidance of doubt, Dukanaa.com is not liable and shall not be liable for the acts or omissions of other providers of telecommunications services or for faults in or failure of their platforms and equipment

  • Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL DUKANAA.COM, ITS AFFILIATES, AGENTS, DIRECTORS, EMPLOYEES, SUPPLIERS OR LICENSORS BE LIABLE FOR ANY INDIRECT, PUNITIVE, INCIDENTAL, SPECIAL, CONSEQUENTIAL OR EXEMPLARY DAMAGES, INCLUDING WITHOUT LIMITATION DAMAGES FOR LOSS OF PROFITS, GOODWILL, USE, DATA OR OTHER INTANGIBLE LOSSES, ARISING OUT OF OR RELATING TO THE USE OF, OR INABILITY TO USE, THIS SERVICE. UNDER NO CIRCUMSTANCES WILL DUKANAA.COMBE RESPONSIBLE FOR ANY DAMAGE, LOSS OR INJURY RESULTING FROM HACKING, TAMPERING OR OTHER UNAUTHORIZED ACCESS OR USE OF THE SERVICE OR YOUR ACCOUNT OR THE INFORMATION CONTAINED THEREIN.

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, DUKANAA.COMASSUMES NO LIABILITY OR RESPONSIBILITY FOR ANY (I) ERRORS, MISTAKES, OR INACCURACIES OF CONTENT; (II) PERSONAL INJURY OR PROPERTY DAMAGE, OF ANY NATURE WHATSOEVER, RESULTING FROM YOUR ACCESS TO OR USE OF OUR SERVICE; (III) ANY UNAUTHORIZED ACCESS TO OR USE OF OUR SECURE SERVERS AND/OR ANY AND ALL PERSONAL INFORMATION STORED THEREIN; (IV) ANY INTERRUPTION OR CESSATION OF TRANSMISSION TO OR FROM THE SERVICE; (V) ANY BUGS, VIRUSES, TROJAN HORSES, OR THE LIKE THAT MAY BE TRANSMITTED TO OR THROUGH OUR SERVICE BY ANY THIRD PARTY; (VI) ANY ERRORS OR OMISSIONS IN ANY CONTENT OR FOR ANY LOSS OR DAMAGE INCURRED AS A RESULT OF THE USE OF ANY CONTENT POSTED, EMAILED, TRANSMITTED, OR OTHERWISE MADE AVAILABLE THROUGH THE SERVICE; AND/OR (VII) USER CONTENT OR THE DEFAMATORY, OFFENSIVE, OR ILLEGAL CONDUCT OF ANY THIRD PARTY. IN NO EVENT SHALL DUKANAA.COM, ITS AFFILIATES, AGENTS, DIRECTORS, EMPLOYEES, SUPPLIERS, OR LICENSORS BE LIABLE TO YOU FOR ANY CLAIMS, PROCEEDINGS, LIABILITIES, OBLIGATIONS, DAMAGES, LOSSES OR COSTS IN AN AMOUNT EXCEEDING THE AMOUNT YOU PAID TO COMPANY HEREUNDER.

THIS LIMITATION OF LIABILITY SECTION APPLIES WHETHER THE ALLEGED LIABILITY IS BASED ON CONTRACT, TORT, NEGLIGENCE, STRICT LIABILITY, OR ANY OTHER BASIS, EVEN IF COMPANY HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGE. THE FOREGOING LIMITATION OF LIABILITY SHALL APPLY TO THE FULLEST EXTENT PERMITTED BY LAW IN THE APPLICABLE JURISDICTION.

SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE ABOVE LIMITATIONS OR EXCLUSIONS MAY NOT APPLY TO YOU. THIS AGREEMENT GIVES YOU SPECIFIC LEGAL RIGHTS, AND YOU MAY ALSO HAVE OTHER RIGHTS WHICH VARY FROM STATE TO STATE. THE DISCLAIMERS, EXCLUSIONS, AND LIMITATIONS OF LIABILITY UNDER THIS AGREEMENT WILL NOT APPLY TO THE EXTENT PROHIBITED BY APPLICABLE LAW.

The Service is controlled and operated from facilities in the Dubai. Dukanaa.com makes no representations that the Service is appropriate or available for use in other locations. Those who access or use the Service from other jurisdictions do so at their own volition and are entirely responsible for compliance with all applicable United Arab Emirates and local laws and regulations, including but not limited to export and import regulations. You may not use the Service if you are a resident of a country embargoed by the United Arab Emirates, or are a foreign person or entity blocked or denied by the United Arab Emirates government. Unless otherwise explicitly stated, all materials found on the Service are solely directed to individuals, companies, or other entities located in the United Arab Emirates.

  • Protection Of Personal Data

Protection of personal data of Dukanaa.com’s User matters and Dukanaa.com has a well-defined privacy policy. Please refer to Dukanaa.com’s personal data protection notice and privacy policies to understand how Dukanaa.com uses and protects the personal data of its User. The User is deemed to have understood and agreed to such usage and accepted all privacy policies of Dukanaa.com

  • Indemify Us

Subject to these terms, you will defend, indemnify and hold us and each of our officers, directors, employees and agents harmless from and against any claim, cause of action, liability, expense, loss or demand, including—without limitation—reasonable legal and accounting fees, arising out of, or in any way connected with your breach of these terms or the agreements made part of these terms by reference, your breach of any applicable law, and your use of or access to our website, our paid services or the intellectual property.

  • Release

In the event that one Userhas a dispute, claim and/or action against one or more other user, the Userhereby agrees to release Dukanaa.com, its parent company, affiliates, subsidiaries, associated companies, directors, officers, employees, servants, suppliers, agents or assigns to the full extent allowed by the applicable law from all claims, demands, expenses, costs and damages (actual and consequential) of every kind and nature, known and unknown, suspected and unsuspected, disclosed and undisclosed (including legal fees) arising out of or in any way connected with such disputes

  • Advertising

Dukanaa.com runs advertisements and promotions. By using the Sites, the User agrees that Dukanaa.com has the right to run such advertisements and promotions on the Sites. The manner, mode and extent of advertising by Dukanaa.com are subject to change.The Usercorrespondence or business dealings with, or participation in promotions of, advertisers found on or through the Sites, including payment and delivery of related goods or services, and any other terms, conditions, warranties or representations associated with such dealings, are solely between the User and such advertiser.

The User agrees that Dukanaa.com shall not be responsible or liable for any loss or damage of any sort incurred as the result of any such dealings or as the result of the presence of such advertisers on the Sites.

  • Your Intellectual Property

As between Dukanaa and you, you shall own all intellectual property pertaining to your User Content and to any other materials created by you, including to any designs, images, animations, videos, audio files, fonts, logos, illustrations, compositions, artworks, code, interfaces, text and literary works. Dukanaa does not claim ownership rights on your content. For the sole purpose of granting you the service, You know and agree that we will need to access, upload and/or copy your User Content to our platform, including cloud services and CDN’s, to make display adjustments, to duplicate for backup and perform any other technical actions and/or uses required to perform our services, as we deem fit.

  • Paid Services

The use of certain Dukanaa Services may be subject to payment of particular fees, as determined by Dukanaa in its sole discretion (“Paid Services” and “Fee(s)”, respectively). Dukanaa will provide notice of such Fees then in effect in relation to such Paid Services. If you wish to receive or use such Paid Services, you are required to pay all applicable Fees in advance.

Dukanaa reserves the right to change its Fees at any time, upon notice to you if such change may affect your existing subscriptions. If you received a discount or other promotional offer, Dukanaashall have the right to automatically and without notice renew your subscription to such Dukanaa Service(s) at the full applicable Fee.

  • Subscription Auto-Renewals

In order to ensure that you do not experience any interruption or loss of services, certain Paid Services include an automatic renewal option by default, according to which, unless you turn-off  the auto-renewal option, such Paid Services will automatically renew upon the end of the applicable subscription period, for a renewal period equal in time to the original subscription period (excluding extended periods) and, unless otherwise notified to you, at the same price (subject to applicable Taxes changes and excluding any discount or other promotional offer provided for the first period) (“Renewing Paid Services”). For example, if the original subscription period for a Service is one month, each of its renewal periods (where applicable) will be for one month. Accordingly, where applicable, Dukanaa will attempt to automatically charge you the applicable Fees

  • Taxes.

The Subscription Fees do not include any taxes, duties or similar assessments of any nature that may be imposed on the websites (“Taxes”). User is responsible for paying all Taxes. Dukanaa.com will use commercially reasonable efforts to list Taxes as a separate line no on each invoice.

  • Cancellation by User

You may discontinue to use and request to cancel your User Account and/or any Dukanaa Services at any time, in accordance with the instructions available on the Dukanaa Services. The effective date and time for such cancellation shall be the date and time on which you have completed the cancellation process on the Dukanaa Services, and the effective date for cancellation of Paid Services shall be at the end of such Paid Services’ subscription period.

Notwithstanding anything to the contrary in the foregoing, with respect to subscriptions to Renewing Paid Services, such subscription will be discontinued only upon the expiration of the respective period for which you have already made payment. Please note that as the cancellation process may take a few days, in order to avoid the next automatic renewal and respective charge the cancellation request should be made at least fourteen (14) days prior to the expiration of the then-current service period.

  • Cancellation by Dukanaa

Failure to comply with any of the Dukanaa Terms and/or to pay any due Fee shall entitle Dukanaa to suspend (until full payment is made) or cancel your User Account and User Platform (or certain features thereof), as well as the provision of any related Dukanaa Services (e.g., Paid Services) or Third Party Services to you.

  • Links to Third Party Websites

The Sites may contain links and/or references to other websites (‘Third Party Websites‘). Dukanaa.com shall not be responsible for the contents, accuracy and/or opinions expressed in Third Party Websites (which are not investigated, monitored or checked for accuracy or completeness by Dukanaa.com).Inclusion of and/or reference to any links or internet addresses on the Sites do not imply approval or endorsement of those sites by Dukanaa.com.In the event the User decides to leave the Sites and access Third Party Sites, the User does so at his/her own risk.

  • E-Commerce Acknowledgments and Warranties

By using any of our E-Commerce features, you acknowledge, warrant and agree that:

  1. You shall be solely and fully responsible for all Taxes and fees of any nature associated with your E-Commerce activities, including any Taxes related to the purchase or sale of the User Products, and to collect, report and remit the correct amounts to the appropriate authorities and/or inform your End Users of such and provide them with a duly issued invoice as required by law; 
  2. Any Taxes indicated by the E-Commerce features provided to you by Dukanaa are solely provided for illustration purposes only, and may not be relied on in any way;
  3. You shall be responsible for and bear all costs of procuring and delivering your User Products, and for providing them in a safe and professional manner, consistent with industry standards;
  4. You are solely responsible for any and all statements and promises you make and for all assistance, warranty and support regarding the User Products, and shall provide true contact information on your User Platform for any questions, complaints or claims; and
  5. You may not offer or sell any User Products, or provide any information, Content or material regarding User Products, which may be deemed hazardous, counterfeit, stolen, fraudulent, offensive or abusive; which are prohibited for sale, distribution or use; or which otherwise fail to comply with any applicable laws, including with respect to consumer rights, intellectual property or privacy rights, product safety, trade regulations and sanctions, support, maintenance and export; and –
  6. Dukanaa may, at any time and at its sole discretion, suspend, disable access to or remove your User Platform and/or any User Products – whether or not incorporated, published with or made a part of your User Platform at such time, without any liability to you or to any End Users, including for any Capacity Loss resulted therefrom.
  • Waiver; Remedies:

The failure of Dukanaa.com to partially or fully exercise any rights or the waiver of Dukanaa.com of any breach of these Terms and Conditions by you shall not prevent a subsequent exercise of such right by Dukanaa.com or be deemed a waiver by Dukanaa.com of any subsequent breach by you of the same or any other term of these Terms and Conditions. The rights and remedies of Dukanaa.com under these Terms and Conditions and any other applicable agreement between you and Dukanaa.com shall be cumulative, and the exercise of any such right or remedy shall not limit Dukanaa.com’s right to exercise any other right or remedy.

  • Assignment

The contract of which these conditions form part is personal to the user who shall not assign the benefit thereof without written consent.

  • Content feeds

We make some of the website content (“feed content”) available via real simple syndication and atom feeds (“feeds”). You may access and use the feeds in order to display feed content on your personal computer, website, or blog (“your website”), provided that (i) your use of the feeds is for personal, non-commercial purposes only, (ii) your display of the feed content links back to the relevant pages on our websites, and attributes us as the source of the feed content, (iii) your use or display of the feed content does not suggest that we promote or endorses any third party products, causes, ideas, websites, products or services, including your website, (iv) you do not redistribute the feed content, and (v) your use of the feeds does not overburden our systems. We reserve all rights in the feed content and may terminate the feeds at any time.

  • Cookies Policy

Our sites use cookies. Our cookies do not contain any personally identifiable information, but without them some elements of our sites may not function correctly. Cookies are a standard feature of modern web browsers. They are small files that are stored in your web browser and used to make websites work efficiently.

Some of the cookies we use are essential for our sites to function correctly – for example remembering you have logged in. Other cookies may be used to personalize your online experience, track your journey through our site (so that we can maximize your experience and help us understand how we can improve it) or analyses the success of promotions. Other cookies may be from third parties such as social platforming sites, affiliates or partners. For more information about our cookies policy please visit our cookies policy page.

  • Electronic Communications form

For contractual purposes, you (a) consent to receive communications from Dukanaa.com in an electronic form via the email address you have submitted; and (b) agree that all terms and condition, agreements, notices, disclosures, and other communications that Dukanaa.com provides to you electronically satisfy any legal requirement that such communications would satisfy if it were in writing.  The foregoing does not affect your non-waivable rights.

Dukanaa.com may also use your email address, to send you other messages, including information about Dukanaa.com features and special offers. You may opt out of such email by changing your account settings or sending an email to

Opting out may prevent you from receiving messages regarding Dukanaa.com services or special offers

  • Children’s Privacy Policy (COPPA)

Dukanaa.com respects the privacy of children and we are committed to complying with the Children’s Online Privacy Protection Act (COPPA). This Children’s Privacy Policy describes our practices with respect to the collection of personal information from children under the age of 18. This Site does not knowingly collect, use, or disclose personal information from children under the age of 18 without prior parental consent, or do we provide Dukanaa.com services to children under 18 years of age except as permitted by COPPA. However we may provide our service to children under 18 years of age but in supervision of a parental guardian.

  • Your California Privacy Rights (CALOPPA)

Under California Civil Code Section 1798.83, California residents have the right under certain circumstances to receive, once per calendar year, information about third parties with whom we have shared information about you or your family for the marketing purposes of those third parties during the previous calendar year, a description of the categories of personal information shared, and a description of the nature of the business with whom it was shared.

To make such a request, please call or, send an email. Please include the phrase “California Privacy Request” in the subject line of any email request. Please also identify the domain name of the website you are inquiring about and include your name, email address, and mailing address in any request.

We will respond to you within a reasonable time of your request.

  • No Reliance

You should not solely rely on the Material, but should instead seek other opinions before taking or failing to take any action which could lead to injury, harm, death or damage of any kind.

  • General requirements

We may change the site and these terms at any time, in our sole discretion and without notice to you. You are responsible for remaining knowledgeable about these terms. Your continued use of the site constitutes your acceptance of any changes to these terms and any changes will supersede all previous versions of the terms. Unless otherwise specified herein, all changes to these terms apply to all user, including those enrolled before the date the changes take effect. Furthermore, we may terminate this agreement with you under these terms at any time by notifying you in writing (including by email) and/or, if you are a registered user, by cancelling your account and your access to your account.

Nothing contained in these terms will be deemed to constitute either party as the agent or representative of the other party, or both parties as joint venturers or partners for any purpose. You may not assign, delegate or transfer your rights or obligations under these terms. We may assign our rights and duties under these terms without such assignment being considered a change to the terms and without notice to you, provided your rights under these terms are not prejudiced. One or more patents may apply to this site and to the features and services accessible via the site, including—without limitation

  • Protecting Personal Data (PIPEDA)

By using the Website covered by this Agreement, the User agrees to the collection and processing of personal data used in this website for the purposes of private security services and facilities management. As a result, the User authorizes Dukanaa.com and its subcontractors to collect and process this data in accordance with the United Arab Emirateslegal, regulatory and European provisions, (hereinafter “GDPR”) and the Data Protection Act. To this end, Dukanaa.com’s Data Protection Officer (DPO) who constantly ensures compliance of all personal data processing in progress within Dukanaa.com.

In addition, pursuant to the GDPR and non-contrary provisions of the Data Protection Act, any natural person whose personal data is subject to processing is entitled to oppose the collection and processing of their personal data, the right of access to said data, rectification or erasure thereof (the right to be forgotten), the right not to be the subject of a decision based exclusively on automated data processing, including profiling, the right to limitation of processing of data concerning them, the right to have information about the persons to whom the data controller has transmitted personal data concerning them, as well as the right to portability of said data. They may exercise these rights by sending their request to info@Dukanaa.com.ie accompanied by proof of their identity and their signature.

In addition, Dukanaa.com certifies the following:

  • It implements appropriate technical and organizational measures to ensure and be able to demonstrate that the processes are carried out in accordance with the GDPR Regulation when it acts as data controller.
  • It provides sufficient guarantees as to the implementation of appropriate technical and organizational measures so that any processing of personal data meets the requirements of the GDPR and guarantees protection of the rights of the person in question when acting as a subcontractor.
  • In the event of subcontracting, it retains only those subcontractors who provide sufficient guarantees that appropriate technical and organizational measures will be implemented so that any processing of personal data meets the requirements of the GDPR and guarantees protection of the rights of the person in question
  • Lastly, Dukanaa.com undertakes to implement appropriate technical and organizational measures to retain personal data for the duration stipulated depending on the nature of said data.

Dukanaa is committed to protecting the privacy of your personal information and that of our customers. By using the Dukanaa.com Services, You acknowledge and agree that Dukanaa.com collection, usage and disclosure of this personal information is governed by our Privacy Policy. Additionally, if: (a) You are established in the European Economic Area (EEA); (b) You provide Dukanaa.com Services to customers in the EEA; or (c) You are otherwise subject to the requirements of the EU General Data Protection Regulation, Dukanaa.com’s collection and use of personal information of any European residents is also subject to our Data Processing Addendum.

If Dukanaa.com Website is involved in the communication for a Dukanaa.com Services agreement between the user and Dukanaa.com, it shall transfer the data required for this agreement to the respective service provider. This service provider processes and uses the data to initiate, conclude and execute the contract on its own responsibility. The identity of the respective service provider can be taken from the platform contact us page.

  • Your feedback

We encourage you to share your comments and questions with us, but we may not be able to respond to all of them. Please note that we assume no responsibility for reviewing unsolicited ideas for our business (like product or advertising ideas) and will not incur any liability as a result of any similarities between those ideas and materials that may appear in future Dukanaa.com products or services. Also, please remember that you are responsible for whatever material you submit, including its reliability, originality, and copyright. Please do not reveal trade secrets or other confidential information in your messages. Any and all rights to materials submitted to us become the exclusive property of Dukanaa.com. Furthermore, by submitting feedback, you are granting us an irrevocable, perpetual, non-exclusive, transferable, fully-paid, worldwide license (with the right to freely sublicense) to use, copy, modify, publicly perform, publicly display, reformat, translate, syndicate, republish, excerpt (in whole or in part) and distribute feedback we receive from you for any purpose, including business, commercial, marketing, advertising, or otherwise

  • Our GDPR obligations

We undertake to:

  • Process the personal data within the services specified in this terms only on documented instructions from your unless processing is required by applicable laws to which we are subject to, in which case we shall, to the extent permitted by applicable laws, inform you of that legal requirement before the relevant processing of that personal data;
  • Inform you if we consider that an instruction violates data protection laws or regulations. We shall then be entitled to suspend the execution of the relevant instructions;
  • Ensure that persons authorized to process the personal data have committed themselves to confidentiality or are under an appropriate statutory obligation of confidentiality;
  • Taking into account the nature of the processing, assist you by appropriate technical and organizational measures, insofar as this is possible, for the fulfilment of your obligation to respond to requests for exercising the data subject’s rights;
  • Assist you in ensuring compliance with the obligations pursuant to articles 32 to 36 of the gdpr taking into account the nature of processing and the information available to us;
  • At your choice, delete or return all the personal data to you after the end of the provision of services relating to processing, and delete existing copies unless applicable law requires storage of the personal data;

Make available to you information necessary to demonstrate our compliance with the obligations laid down in this terms.

  • Dispute Resolution; Binding Arbitration

If you are a user and habitually reside in a Member State of the European Union, the laws of that Member State will apply to any claim, cause of action, or dispute you have against us that arises out of or relates to these Terms (“claim”), and you may resolve your claim in any competent court in that Member State that has jurisdiction over the claim. In all other cases, you agree that the claim must be resolved in a competent Constitutional of the United Arab Emirates Federal Supreme Court will govern these Terms and any claim, without regard to conflict of law provisions.

  • Information And Privacy Statement.

Dukanaa.com has made a commitment to protect the confidentiality and privacy of your personally identifiable information. Please see Dukanaa.com’s Privacy Statement, for more information about our collection, use and protection of your personal information. By using the Site, you are specifically consenting and agreeing to Dukanaa.com’s Privacy Statement and, if you’re located in the European Union, you expressly consent that Dukanaa.com may transfer, process and store your personal data within and outside the European Union.

  • Changes to terms of service

You can review the most current version of the terms of service at any time at this page.

We reserve the right, at our sole discretion, to update, change or replace any part of these terms of service by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. Your continued use of or access to our website or the service following the posting of any changes to these terms of service constitutes acceptance of those changes.

  • Copyright license

Copyright (c) 2020(s)Shaima alaufi internationalservicesand DukanaaWebsite

Subject to the express provisions of these terms and conditions. We, together with our licensors, own and control all the copyright and other intellectual property rights in Dukanaa.comWebsite and the material on our website; and

All the copyright and other intellectual property rights in Dukanaa.comWebsite and the material on our website are reserved.

  • Data protection policy

This policy intends to provide the visitors of (hereinafter: website) with clear and detailed information on the manner their personal data are processed and, in particular, on the types of processed data, the legal basis of data processing and their rights and legal remedies related to the eu gdpr data processing  act. We process your personal data in accordance with our privacy policy

  • Governing law and jurisdiction

These terms and condition and your use of Dukanaa.com website are governed by the United Arab Emirates Federal Supreme Court. Including that required by the European Union GDPR Regulation, each party shall apply to the United Arab Emirates Federal Supreme Court which holds the jurisdiction on the disputes without regard to conflict of law provisions.

Dukanaa.com may assign or delegate these terms and condition and/or Dukanaa.com privacy policy, in whole or in part, to any person or entity at any time with or without your consent. You may not assign or delegate any rights or obligations under the terms and condition or privacy policy without Dukanaa.com prior written consent, and any unauthorized assignment and delegation by you is void.

Any disputes relating to these terms and conditions shall be subject to necessary Arbitration.

  • Contact us

If you have any questions about these terms & condition, or you wish to submit a claim or complaints you can send us a message via our contact us option on the site. We will respond to your complaints within 24 to 72 hours. We will investigate the problem and help with a resolution.

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